Plumbing emergency? We're already on our way.
Burst pipes, flooding, sewage backups and total loss of water are handled around the clock. Call now or submit an emergency request below.
01
You call or message
Reach us by phone or WhatsApp — a real person answers, day or night.
02
We dispatch immediately
The nearest available technician is sent to your location right away.
03
Rapid arrival
Average arrival time across Nairobi is just 22 minutes.
04
Problem resolved
Damage is stopped, the issue diagnosed, and a fixed quote given on the spot.
Coverage
Areas we reach fastest
Based at Jumuiah Place, our emergency technicians are positioned across the city for rapid coverage.
- Kilimani
- Lavington
- Westlands
- Karen
- Upper Hill
- Kileleshwa
- South B & South C
- Langata
- Parklands
- Runda
- Muthaiga
- Nairobi CBD
- Ngong Road corridor
- Embakasi
- Ridgeways
- Kasarani
Submit A Request
Emergency request form
Prefer not to call? Send us the details and we'll ring you back within minutes.
Emergency FAQs
What to know before we arrive
Burst or leaking pipes, sewage backups, complete loss of water, overflowing toilets and flooding all qualify as emergencies and are prioritised immediately.
If you know where your main shut-off valve is and it's safe to reach, turning it off can limit damage. Our dispatcher will talk you through it on the call if needed.
Emergency call-outs carry a fixed after-hours rate, which we confirm with you before dispatch — no surprise charges when the invoice arrives.
Yes — we provide a written damage report with photos that you can submit directly to your insurer.
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